INDUSTRIAL DIGITAL COMMERCE • PROCUREMENT INTEGRATION • ASSET CONDITION MONITORING • AI-ENABLED ORDER AUTOMATION
SBI helps industrial manufacturers, distributors, OEMs, and EPCs connect digital commerce, customer procurement platforms, ERP processes, sales intelligence, asset monitoring, predictive maintenance, and AI-enabled automation—from product discovery and lead capture through MRO planning, ordering, fulfillment, and invoicing. The result is stronger asset management, improved MRO readiness, and fewer avoidable downtime events.
Sell smarter. Transact faster. Buy better. Maintain proactively.
digital lead-to-order & connected source-to-buy
FOR MANUFACTURERS, DISTRIBUTORS, OEMS, AND INDUSTRIAL SUPPLIERS
Help customers buy—and help suppliers grow.
Create intuitive digital product-discovery and buying journeys. Convert catalog activity into qualified demand. Support self-service, repeat purchasing, replenishment, cross-sell, and escalation to the right sales engineer when requirements get complex.
FOR PROCUREMENT, SUPPLY-CHAIN, MAINTENANCE, AND OPERATIONS TEAMS
Make industrial purchasing simpler, faster, and more connected.
Connect digital catalogs, punchout, AI sourcing agents, and procurement-orchestration platforms with existing Procure-to-Pay and ERP workflows for simpler buying experience, faster sourcing and product selection, and improved inventory, asset, spend, and delivery visibility.
Digital commerce • AI-assisted product discovery • Customer and market intelligence • Catalog and punchout integration • cXML, OCI, and API-enabled processes • ERP and procurement integration • AI, IDP, OCR, and RPA • Analytics, adoption, and continuous improvement
MRO REVENUE growth & buyer cost savings = greater customer lifecycle value
Your customers are already buying differently. Industrial buyers increasingly expect digital self-service, knowledgeable human support, and consistent information across every channel. At the same time, procurement and commercial leaders are investing in connected platforms and automation to reduce transactional work, improve visibility, and create capacity for higher-value decisions.
of industrial-supply purchases are now made online.
The number of buyers purchasing electrical, HVAC, and industrial supplies digitally has increased 702% since 2018.
BigCommerce and Channel Marketing Group, 2025 Industrial Buyer Report
of surveyed industrial buyers said purchasing online saves them time.
Effective digital commerce lets customers complete routine purchases independently while preserving expert support for engineered products and complex requirements.
BigCommerce and Channel Marketing Group, 2025 Industrial Buyer Report
AI AND ORDER-TO-CASH AUTOMATION
Automate the transaction. Elevate the human work.
SBI helps organizations identify where AI, intelligent document processing, OCR, RPA, agents, and system integrations can reduce manual work across order capture, order entry, confirmations, shipment updates, exception management, partial invoicing, invoice delivery, and transaction follow-up. The goal is not automation for its own sake. It is faster processing, fewer errors, lower cost-to-serve, improved customer visibility, and more capacity for employees to solve higher-value problems.
CONNECTED INDUSTRIAL TRANSACTIONS & OPERATIONS
THE SBI ROLE
SBI serves as the integration point—diagnosing the business problem, mapping the process and customer journey, aligning decision-makers, shaping the solution, mobilizing execution, leading adoption, and measuring results.
Diagnose → Map → Align → Shape → Mobilize → Adopt → Realize Value
SBI works across the connected industrial customer–supplier ecosystem. For suppliers, distributors, OEMs, and EPCs, SBI helps generate and capture digital demand, increase MRO and aftermarket revenue, and automate the administrative processes required to fulfill and invoice orders. For industrial buyers, asset owners, and end users, SBI helps optimize procurement technology, connect suppliers and purchasing processes, and use asset intelligence to improve maintenance planning, MRO availability, and operational continuity.
SUPPLIER SIDE
For Industrial Manufacturers, Suppliers, Distributors, OEMs & EPCs
Grow digital demand. Capture more MRO and aftermarket revenue. Automate the transaction so commercial and technical teams can focus on higher-value opportunities.
01 | LEAD-TO-ORDER GROWTH & DIGITAL COMMERCE
Make it easier for customers to buy—and for sales teams to cross-sell & grow strategic accounts.
SBI shapes industrial digital buying journeys, commercial processes, and channel strategies that help suppliers capture digital demand and customer buying signals; convert product searches and catalog engagement into qualified opportunities; identify cross-sell, upsell, replenishment, and installed-base opportunities; increase repeat MRO purchases; enable self-service for routine transactions; route complex requirements to sales engineers; connect direct, distributor, reseller, and EPC channels; and free sales capacity for engineered solutions and strategic pursuits.
OUTCOME Grow digital, MRO, and aftermarket revenue without requiring salespeople to manage every routine transaction.
02 | ORDER-TO-CASH AUTOMATION
Reduce the administrative work behind every order.
SBI leads business-process redesign and orchestrates the adoption of B2B integrations, AI, intelligent document processing, OCR, RPA, and workflow automation across purchase-order capture and validation, order entry and ERP processing, confirmations, exception routing, shipment updates, partial and standard invoicing, electronic invoice delivery, and transaction follow-up. SBI aligns sales, customer service, operations, finance, and technology teams to move appropriate transactions toward low-touch and no-touch processing.
OUTCOME Process orders faster, reduce errors, improve customer visibility, lower cost-to-serve, and create greater organizational capacity.
BUYER & USER SIDE
For Industrial Buyers, Procurement, Maintenance & Operations Teams
Simplify how the organization buys. Get more value from procurement and ERP investments. Connect asset condition, maintenance decisions, and MRO parts planning.
03 | SOURCE-TO-PAY & PROCUREMENT INTEGRATION
Connect procurement and ERP platforms with suppliers, catalogs, ordering processes, and financial workflows.
SBI aligns requirements, processes, supplier enablement, stakeholders, and organizational adoption across Source-to-Pay and Procure-to-Pay; supplier discovery; hosted, dynamic, and punchout catalogs; preferred-supplier and compliance strategies; ePO, confirmation, shipping-notice, and eInvoice integration; cXML, OCI, APIs, ERP processes; approval workflows; supplier-level visibility; and adoption. SBI helps organizations derive greater value from SAP S/4HANA, SAP Business Network and Ariba, Coupa, Oracle, and other procurement and ERP ecosystems.
OUTCOME Accelerate sourcing and product selection, increase preferred-supplier purchasing, reduce rogue spending, automate approvals, improve spend visibility, and realize more value from procurement technology investments.
04 | ASSET HEALTH, MRO & PREDICTIVE MAINTENANCE
Connect asset condition with maintenance decisions, operational planning, and MRO readiness.
SBI shapes strategies, business use cases, and partner ecosystems that connect industrial equipment and instrumentation; asset-health and condition-monitoring data; predictive and condition-based maintenance insights; maintenance workflows and schedules; work-order and operational planning; MRO inventory and parts requirements; replenishment and critical-spares planning; OEMs, EPCs, systems integrators, and technology partners; and the adoption, governance, scaling, and value realization needed to make the model work.
OUTCOME Help plants anticipate equipment problems, reduce unplanned downtime, schedule maintenance more effectively, and reduce the risk that critical parts are unavailable when needed.
BUYER/USER SIDE Plan → Source → Purchase → Maintain → Monitor
SUPPLIER SIDE Attract → Sell → Receive Order → Fulfill → Invoice → Grow Account
Digital Commerce • Procurement Platforms • ERP • B2B Integration • AI & Automation • Data & Analytics
HOW SBI WORKS
SBI diagnoses the business problem, maps processes, customer journeys, data flows, and handoffs, aligns stakeholders, and orchestrates execution across commercial, operations, procurement, maintenance, IT, and partner teams. Readiness, adoption, governance, performance measurement, and value realization are built into delivery—because technology creates value only when people, processes, data, and operating disciplines turn capability into measurable results.
IMPACT OUTCOMES
Sell more. Process faster. Control spend. Keep plants running.
SBI improves the commercial and operational processes that determine how industrial companies capture demand, fulfill orders, control purchasing, manage MRO inventory, and protect asset availability.
Reduce the time from purchase-order receipt through validation, ERP entry, and customer confirmation.
Identify missing, conflicting, or incorrect order data before it creates rework, shipment delays, returns, or invoice disputes.
Use asset-health and condition data to identify emerging equipment problems before they interrupt production.
TECHNOLOGY & INDUSTRIAL ECOSYSTEMS
Working familiarity across enterprise, procurement, commercial, automation, and industrial operations ecosystems—grounded in the processes they support.
ENTERPRISE, PROCUREMENT & COMMERCIAL PLATFORMS
SAP S/4HANA • SAP Business Network and Ariba • SAP BTP • SAP Analytics Cloud • SAP Signavio • Coupa • Oracle Fusion and NetSuite • Salesforce
DIGITAL COMMERCE & B2B INTEGRATION
eCatalogs and Punchout • cXML and OCI • APIs and B2B Integration • ePO • Order Confirmations • Advance Shipping Notices • eInvoice
AI, AUTOMATION & PROCESS INTELLIGENCE
AI Agents for Sourcing and Procurement • AI-Enabled Order Processing • Intelligent Document Processing • OCR • RPA • Workflow Automation • Process Analytics
ASSET HEALTH & INDUSTRIAL OPERATIONS
Enterprise Asset Management and CMMS • Industrial IoT • Edge-to-Cloud Connectivity • Condition Monitoring • Predictive and Condition-Based Maintenance • Remote Asset Monitoring • MRO and Critical-Spare Planning • Pressure, Flow, Temperature and Vibration Instrumentation • PLC, SCADA and DCS Environments • Gateways and RTUs • WirelessHART, Modbus, PROFIBUS and 4–20 mA • Microsoft Azure
INDUSTRIES
Industrial manufacturing • OEMs, EPCs, distributors, channel partners, and systems integrators • Energy • Chemical • Life Sciences • Food & Bev • Consumer Products • Data Centers • Technology hardware, equipment, & components • Engineered products and industrial technology •
ABOUT SBI
Whole-system thinking. Executive strategy. Practical execution.
SBI was founded by Tina White, an enterprise transformation and commercial strategy leader with experience spanning industrial technology,data and wireless networking, cloud, SaaS, digital commerce, enterprise automation, and complex B2B environments.
She connects executive strategy with technology implementation, business processes, operating readiness, stakeholder alignment, customer value, organizational adoption, and measurable outcomes. Her experience includes leading multi-country transformation initiatives and orchestrating executives, business teams, technical resources, partners, and change networks across complex global organizations.
SBI diagnoses commercial and operational problems; conducts market and customer analysis; maps buyer, seller, and transaction journeys; assesses process, technology, and adoption gaps; shapes transformation strategy and business cases; aligns stakeholders; identifies appropriate partners; and leads change, governance, adoption, and value realization.
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What needs to change—and what is preventing it?
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Sell smarter. Transact faster. Buy better. Maintain proactively.